Only passionate people apply.

Client One is a leader in the hybrid, small broker-dealer market. Our reputation and distinctive advisors have consistently grown. We’re perpetually growing our offerings and services to help our advisors reach their potential.

If you’re looking for an exciting career opportunity and to become a valuable employee in our brokerage office, look no further.


Client Relations Specialist

Position Summary:
The Client Relations Specialist provides training and ongoing support services to Client One Securities registered representatives. Responsibilities include aiding new registered representatives in transitioning all phases of their securities clients to the organization. In addition to assisting with transitions, the Client Relations Specialist supports all back office functions.

Duties and Responsibilities include, but are not limited to:
• Create new client accounts, forward checks and securities to the appropriate vendors.
• Research customer accounts including account errors, name and address verification, dividend payment modes, status of securities, etc.
• Facilitate training for new registered representatives and their support staff on cloud platform.
• Day-to-day online customer service to registered representatives including password re-sets, training, etc.
• Follow-up on outstanding items with registered representatives.
• Scan and index departmental information.
• Customer service includes daily interactions with registered representatives, vendors, teammates and customers.
• Supervision of accounts, daily trading, review of advertising and other compliance functions.
• On-site audits of registered representatives.

Critical skills sought:
• Applies critical thinking, problem solving skills and evaluates the level of sensitivity, risk and confidentiality of the work being performed to reach resolutions.
• Displays a positive attitude with excellent interpersonal skills.
• Displays patience and empathy— verbally, and in written communications with customers.
• Effective verbal and written communication with cross-functional team members, department and across the organization.
• Effectively uses and applies knowledge of securities operations, business processes and systems.
• Self-manages workload to meet project deadlines and deliverables.
• Must be team oriented, enjoy working with people, pro-active, flexible and ability to work independently and accurately in a fast-paced environment.
• Prioritizes work and adheres to established turnaround times and deadlines.
• Proficient in various computer applications, including Microsoft Office Suite.
• Strong general administrative and telephone skills.

• SIE preferred
• Must be able to pass a CRD, background and credit checks.
• 3+ years experience in the securities industry.

Up to 10% travel

This description covers the major purpose and major functions of the job. It is not intended to give all details or a step by step account of the way each task is to be performed. Employees may receive other job related instructions and be required to perform other job related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.

Application Form

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